croyale Frequently Asked Questions

The minimum deposit on croyale is ₱100 for most payment methods including GCash, Maya, and QR Ph. Some bank transfer options may carry a slightly higher minimum depending on the bank's own transaction floor. There is no platform fee on deposits. Check the Payments page inside your croyale account for the current minimums per method.

Log in to croyale, go to the Cashier section, and select GCash as your deposit method. Enter the amount, confirm, and you will be redirected to the GCash payment flow. Approve the transaction in your GCash app using your MPIN. Deposits via GCash are typically credited to your croyale balance within seconds. GCash must be registered under your own name to be accepted.

Yes, Maya is fully supported on croyale. Select Maya in the Cashier, enter your deposit amount, and authenticate the transaction in your Maya app. Like GCash, Maya deposits are typically instant. The Maya account must be registered in your own name — croyale does not accept deposits from third-party payment accounts.

For fully KYC-verified croyale accounts, GCash withdrawals are typically processed within 5 to 30 minutes. During peak periods or for first-time withdrawals pending KYC review, processing may take up to a few hours. croyale does not charge a platform fee on standard withdrawals. The minimum withdrawal amount is ₱200.

Yes. croyale supports InstaPay bank transfers to and from BPI, BDO, Metrobank, and other BSP-member banks. Bank transfer deposits can take up to 30 minutes to reflect in your croyale balance depending on your bank's processing times. Withdrawals to bank accounts typically take 1 to 3 business days. Ensure your bank account name matches your croyale registered name exactly.

croyale does not charge platform fees on standard withdrawals. However, your payment provider — GCash, Maya, or your bank — may apply its own transaction charges. These third-party fees are outside croyale's control. Withdrawals of bonus-derived winnings are subject to wagering requirements being met first before any fee-free disbursement can be processed.

The minimum age to play on croyale is 21 years old. This is a requirement set by Philippine law and enforced by PAGCOR licensing conditions. Age is verified during account registration and confirmed through the KYC process before withdrawals are approved. Any account found to belong to a person under 21 will be closed immediately and the matter referred to PAGCOR.

Log in to your croyale account, go to Account Settings, and open the Responsible Gaming section. Select Self-Exclusion and confirm your decision — the exclusion takes effect immediately. Alternatively, contact croyale live chat support at any time and say you want to self-exclude; the support team will activate it for you without requiring any explanation. Self-exclusion is indefinite and includes removal from all marketing communications.

croyale provides six player protection tools accessible from your account settings: deposit limits (daily, weekly, monthly), loss limits (daily, weekly, monthly), session time limits, reality check notifications every 30 or 60 minutes, cool-off periods from 24 hours up to 30 days, and indefinite self-exclusion. Reducing any limit takes effect immediately. Increasing a deposit limit carries a mandatory 72-hour delay — that asymmetry is intentional.

The fastest way to reach croyale is via the live chat widget on croyale.club — available 24 hours a day, 7 days a week, including Philippine public holidays. You can also email the croyale support team at [email protected] for non-urgent enquiries. Support operates on Philippine Standard Time (UTC+8) and all agents are fluent in both English and Filipino.